UX CoP

The UX Community of Practice was created to align fragmented UX efforts across product teams by fostering shared language, consistent design decisions, and cross-functional collaboration.

As the initiator and lead, I structured and moderated regular sessions involving designers, developers, and product owners. Together, we mapped UX inconsistencies—from tooltip logic to help systems and developed actionable patterns and guidelines.

Contributions

Initiated and led an interdisciplinary UX working group across multiple product teams

Identified inconsistent UX patterns across systems and led collaborative mapping sessions

Developed a shared UX guideline framework to align content, behavior, and visual logic

Designed a context-sensitive help component to deliver in-product guidance via iFrame

Redesigned the central code editor UI to support better usability and future integration

Managed planning, documentation, facilitation, and follow-ups for all CoP sessions

Challenges

The main challenge was aligning fragmented UX approaches across multiple autonomous teams, each with their own standards, priorities, and legacy constraints. Creating shared ownership over UX quality required balancing consistency with flexibility, facilitating collaboration between designers, developers, and product owners. It was also crucial to define clear, actionable guidelines without introducing rigidity and to implement changes across live products without disrupting ongoing work.

Impact

The group introduced the concept of a context-sensitive help component, clarified ownership of in-app content, and provided a foundation for scalable, shared UX practices. It also served as a space for reviewing UX work, refining tooling, and ensuring alignment across teams.